Knight, Tim: Customer Experience Excellence

The Six Pillars of Growth
CHF 47.90
Einband: Kartonierter Einband (Kt)
Verfügbarkeit: Lieferbar in ca. 10-20 Arbeitstagen
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Apply the lessons from the world's most elite organizations and make customer excellence a habit by creating frictionless and authentic human connections.

ISBN: 978-1-3986-0099-7
GTIN: 9781398600997

Über den Autor Knight, Tim

Tim Knight is a partner in KPMG's UK customer consulting practice, focused on helping clients create customer-centric cultures, digitally transform and grow their businesses. Since 2010 he has been researching global best practice in customer excellence.David Conway is a former board director of The Co-operative Bank, Liverpool Victoria and N&P Building Society. During his time at KPMG, he co-founded The Customer Experience Excellence Centre, researching best practice around the world.

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