Über den Autor Lynch, Richard L
Richard L. Lynch and James F. Dowling are Partners at Results-Based Leadership, Inc. (www.rbl.net).Rich Lynch the lead author of Measure Up! Yardsticks for Continuous Performance, 2nd edition and Corporate Renaissance: The Art of Reengineering, also from Blackwell Publishing. John Diezemann is a management consultant in Groton, Massachusetts.