Donaldson Michael C.: Negotiating For Dummies

New info on phone, online, and international negotiations Get what you want in business and in life with top negotiation tactics Need to know how to negotiate? This fun, practical guide offers expert advice on communicating clearly and effectively in everyday situations -- from buying a car to getting a job and more. You'll master the six basic skills of successful negotiating, develop a plan, handle hot-button issues, and know when and how to close the deal. Discover how to * Set clear negotiating goals * Get your point across * Be a better listener * Deal with difficult people * Achieve win-win solutions * Renegotiate when circumstances change